Returns and refund requests are accepted for eligible hanger supplies in accordance with the following return policy.
1. Return Time Frame
Customers may request a return within 30 days after receiving the order.
Return requests submitted more than 30 days after the delivery date may not be accepted.
2. Return Address
681 STH ST JBER, AK 99505
Customers must contact customer service and receive return instructions before sending any hanger supplies back.
3. Return Requirements
To qualify for a return, hanger supplies must be unused, remain in their original condition, and include original packaging and any included accessories, components, or other materials where applicable.
Returned hanger supplies must not show signs of use, damage, alteration, modification, or other conditions that may affect return eligibility.
Customers must provide relevant order information and contact customer service before sending a return.
4. Return Shipping Responsibility
Customers are responsible for return shipping costs when a return is requested for personal reasons, incorrect selection, change of mind, ordering the wrong hanger supplies, or other reasons not caused by a product defect or shipping error.
Return shipping costs will be covered when the hanger supplies received are damaged, defective, incorrect, or affected by a fulfillment error.
Customers are encouraged to use a shipping method that provides tracking information when returning hanger supplies. Customers are responsible for returned packages while they are in transit.
5. Refund Processing Time
After the returned hanger supplies are received and inspected, approved refunds will generally be processed within approximately 3 days.
6. Refund Method
Approved refunds will be issued to the original payment method used for the purchase. The time required for the refund to appear may vary depending on the payment provider or financial institution.
7. Non-Returnable Situations
Returns may not be accepted for hanger supplies that have been used, damaged through misuse, altered, modified, or otherwise fail to meet the return requirements.
Orders sent back without prior communication or approval may not be processed.